TERMS AND AGREEMENTS
THIS AGREEMENT is between Revoco Limited and the client named above, hereinafter referred to as CLIENT.
NO DATA-NO COST GUARANTEE.
Our Goal is to recover one hundred percent of the clients critical data but once Revoco Limited has Recovered more than eighty five percent of the critical data, this job is considered successful. If Revoco Limited is unable to recover requested folders and files, then there are no labor charges to the CLIENT only addon charges and parts, which are non-refundable. Partial recoveries of less that 10% of will be negotiated with the CLIENT. Revoco Limited agrees to use its best effort to attempt said recovery, and CLIENT agrees that Revoco Limited is in no way liable in the event Revoco Limited is unsuccessful in recovering CLIENT’S data and CLIENT acknowledges that the returned media once requested as per "RETURN HARDWARE AGREEMENT" with the recovered data will may not be bootable and that operating systems and application programs will not be usable. Please note that you may receive more data than you requested and this does not add extra cost.
REVOCO LIMITED ASSUMES NO LIABILITY FOR DAMAGE TO CLIENT’S DATA AND/OR PROPERTY WHILE PERFORMING DATA RECOVERY PROCEDURES OR DURING THE REMOVAL OF FAILED MEDIA FROM THE HOST COMPUTER. MANUFACTURER WARRANTY MAY BE VOID. Although most manufacturers will honor product warranties following data recovery procedures, in no way shall Revoco Limited be liable if CLIENT’S equipment/computer/media manufacturer’s warranty that is VOID due to any action taken by Revoco Limited.
RETURN OF HARDWARE AGREEMENT
CLIENT's requesting the return of any physically or logically damaged media after the recovery is successfully completed , will need to state that in the comments field when submitting a request or via email to info@revocott.com before agreeing to begin the recovery process, a cost will be incurred and will be stated in the Recovery Estimate.
Any request upon the completion of the recovery will incur an additional adjustment fee and the request will be at the sole discretion of Revoco Limited and does not attribute a guarantee or commitment.
All patient and donor parts will be recycled at the sole discretion of Revoco Limited
SHIPPING
The CLIENT is responsible for the packaging of their media, mark it as containing Electronic Media - do not expose to magnetic fields. Please ensure any that any memory cards are secured to a firm cardboard surface between 2 to 4 times it's size with scotch tape and our ticket number or name, email and phone number is written on the back.
SERVICES ESTIMATE.
Revoco Limited has estimated the initial cost of evaluating CLIENT’S media to be FREE for one each standard single drives and all removable media with the exception of tapes, MO and other media/configurations deemed hybrid by Revoco Limited and will be priced outside of this agreement. There is an Evaluation fee for each additional media is ninety-nine dollars. Additionally there is an Evaluation fee for drives which have the factory seals broken. There is a rush fee should the CLIENT wish to have this evaluation performed on an expedited basis. This evaluation fee is non-refundable and separate from recovery procedure costs. All amounts are in TT currency. Revoco Limited will notify Client with an estimate for the data recovery. Upon signed approval or response to email of the cost estimate, Revoco Limited will proceed with the recovery. Revoco Limited will NOT retain any CLIENT data (images and or logical data) after delivery of the completed project. The CLIENT is responsible for providing suitable storage device/s or request of Revoco Limited to acquire such device/s and agree to compensate for cost incurred.
INITIAL PAYMENT AND FINAL PAYMENT.
CLIENT agrees to pay Revoco Limited for all services provided to CLIENT as described above. Expedited and hybrid diagnostic fees are payable upon receipt of the media and will be applied to the initial review labor. The CLIENT’S final bill is due and payable upon receipt of an invoice from Revoco Limited. CLIENT agrees that the recovered data will be released only after the final invoice has been paid in full or otherwise specified in writing. Hours quoted (billable hours) include engineering, management and administrative support. Hours quoted are typical for a given failure mechanism. Complex, hybrid recoveries may be quoted as a flat job cost. CLIENT agrees that all charges are to be applied to the initial account unless otherwise instructed. If a different method of payment for the final invoice is required then prior arrangements must be made. Payment includes all applicable taxes, if applicable, including but not limited to, sales and use, rental, excise, storage, penalties, gross receipts and occupational or privilege taxes. Proof of your tax-exempt status must be presented up front.
CLIENT PROPERTIES.
CLIENT agrees that all submitted media and associated hardware may be destroyed by Revoco Limited if CLIENT does not respond within 21 days of Revoco Limited last email prompting CLIENT’S decision/permission to; proceed with the project, decline the project, ship back or destroy the properties. Revoco Limited assumes abandonment after this time frame. CLIENT agrees that the email account given to Revoco Limited at the initial submission of the properties and/or during the duration of the project, will be used for this correspondence. If an email account is not available, CLIENT agrees that
Revoco Limited holds no liability for destroyed properties if attempted contact by phone fails.
Any media and relating content will be destroyed without any follow up after this period.
COLLECTION.
Any delinquent account will bear interest from its due date until paid at the highest rate permitted by law. Additionally, CLIENT shall if final bill is placed with a collection agency pay the collection fee made necessary, which fee shall be 25% of the amount of the final bill and any interest that has accrued. If the final bill is placed in the hands of an attorney for collection or is collected by legal proceedings of any kind, CLIENT agrees to pay a reasonable attorney’s fee which shall not in any event be less than 10% of the amount of the final bill and interest from the invoice date at the highest rate permitted by law.
ABANDONED PROPERTY.
Unless you provide alternative instructions in writing, Revoco will ship your repaired or replacement product to the mailing address you furnished when you authorized service during sign up. If your product is returned to Revoco because delivery could not be completed at the address given, Revoco will attempt to contact you for an alternative mailing address. If you do not provide an address at which Revoco or its agent may deliver your product within thirty (30) days after the original delivery attempt, Revoco will notify you that it considers your product to be abandoned. Revoco will send notice to the e-mail address you furnished when you authorized service. In the event that your product is abandoned, Revoco may dispose or recycle the property in its sole discretion in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. Revoco reserves its statutory and any other lawful liens for unpaid charges.
CONFIDENTIALITY.
Revoco Limited acknowledges that the information contained on the media is confidential, and Revoco Limited shall not disclose any of such information to third parties except
GENERAL NOTICE
Prices. Revoco endeavors to offer you competitive prices on current Revoco products and services. Your total order price will include the price of the product or service on the day of order processing. Revoco reserves the right to change prices for products or services displayed at any time and particularly to correct pricing errors that appear.
Change Terms. Revoco reserves the right to change this Agreement at any time.
Cancellation. Upon acceptance of a service order, Revoco initiates service and consequently a service order may not be cancelled and you cannot withdraw from the contract.
Individual clients must respond with any issues within forty-eight hours after collecting their data. Business clients must respond with any issues within five (5) days after collecting their data.
Any issues reported outside of this timeframe will incur additional fees and must be treated as a new case.
All issues are to be reported by email to info@revocottt.com prior, stating in detail the problem.
A Request that does not explicitly indicate in the Online Submission Request that it is for a Business will be treated as an Individual client and will not benefit from the services applicable to a Business.
Confirmation. Revoco will send you a confirmation of your order via email shortly after receipt. You will receive a confirmation by email when Revoco accepts your order.
Refunds. Revoco does not provide refunds for donor parts and/or service orders, unless explicitly stated in writing.
Revoco will decline any offer to serve as an expert witness and provide legal assistance for/ on matters out of concern for the safety and privacy of its staff.
Our focus is to conduct out Data Recovery service using forensic procedures and to achieve a favourable and unbiased result.
Access online. Revoco reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to its online page/s, or to any portion of its online site, for any reason; (2) to modify or change its online pages, or any portion thereof, and any applicable policies or terms; and (3) to interrupt the operation of its online site, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
DEFINITION.
Data recovery is a process of salvaging (retrieving) inaccessible, lost, corrupted, damaged or formatted data from Electronic Storage, removable media or files, when the data stored in them cannot be accessed in a equipment manufacturer recommended or normal way. The data is most often salvaged from storage media such as internal or external hard disk drives (HDDs), solid-state drives (SSDs), USB flash drives, magnetic tapes, CDs, DVDs, RAID subsystems, and other electronic devices. Recovery may be required due to physical damage to the storage devices or logical damage to the file system that prevents it from being mounted by the host operating system (OS). There is no guarantee of the recovery of data.
ENTIRE AGREEMENT AND ENFORCEMENT.
This Agreement (including any Addenda) constitutes the entire agreement as to its subject matter and supersedes all prior and contemporaneous oral and written agreements. All changes to this Agreement must be made in writing and signed by both parties and, accordingly, any terms on your ordering documents shall be of no force or effect. In any action to enforce this Agreement, the prevailing party shall be entitled to recover its costs and expenses, including reasonable attorney’s fees. LAW: This agreement shall be construed under and in accordance with the laws of Trinidad and Tobago, and all obligations of the Parties created in this Agreement are performable in Trinidad and Tobago. I am a duly authorized agent/delegate of the company/person named above with authority to make final decisions regarding this data recovery project and agree to all terms and conditions of this contract.
NO DATA-NO COST GUARANTEE.
Our Goal is to recover one hundred percent of the clients critical data but once Revoco Limited has Recovered more than eighty five percent of the critical data, this job is considered successful. If Revoco Limited is unable to recover requested folders and files, then there are no labor charges to the CLIENT only addon charges and parts, which are non-refundable. Partial recoveries of less that 10% of will be negotiated with the CLIENT. Revoco Limited agrees to use its best effort to attempt said recovery, and CLIENT agrees that Revoco Limited is in no way liable in the event Revoco Limited is unsuccessful in recovering CLIENT’S data and CLIENT acknowledges that the returned media once requested as per "RETURN HARDWARE AGREEMENT" with the recovered data will may not be bootable and that operating systems and application programs will not be usable. Please note that you may receive more data than you requested and this does not add extra cost.
REVOCO LIMITED ASSUMES NO LIABILITY FOR DAMAGE TO CLIENT’S DATA AND/OR PROPERTY WHILE PERFORMING DATA RECOVERY PROCEDURES OR DURING THE REMOVAL OF FAILED MEDIA FROM THE HOST COMPUTER. MANUFACTURER WARRANTY MAY BE VOID. Although most manufacturers will honor product warranties following data recovery procedures, in no way shall Revoco Limited be liable if CLIENT’S equipment/computer/media manufacturer’s warranty that is VOID due to any action taken by Revoco Limited.
RETURN OF HARDWARE AGREEMENT
CLIENT's requesting the return of any physically or logically damaged media after the recovery is successfully completed , will need to state that in the comments field when submitting a request or via email to info@revocott.com before agreeing to begin the recovery process, a cost will be incurred and will be stated in the Recovery Estimate.
Any request upon the completion of the recovery will incur an additional adjustment fee and the request will be at the sole discretion of Revoco Limited and does not attribute a guarantee or commitment.
All patient and donor parts will be recycled at the sole discretion of Revoco Limited
SHIPPING
The CLIENT is responsible for the packaging of their media, mark it as containing Electronic Media - do not expose to magnetic fields. Please ensure any that any memory cards are secured to a firm cardboard surface between 2 to 4 times it's size with scotch tape and our ticket number or name, email and phone number is written on the back.
SERVICES ESTIMATE.
Revoco Limited has estimated the initial cost of evaluating CLIENT’S media to be FREE for one each standard single drives and all removable media with the exception of tapes, MO and other media/configurations deemed hybrid by Revoco Limited and will be priced outside of this agreement. There is an Evaluation fee for each additional media is ninety-nine dollars. Additionally there is an Evaluation fee for drives which have the factory seals broken. There is a rush fee should the CLIENT wish to have this evaluation performed on an expedited basis. This evaluation fee is non-refundable and separate from recovery procedure costs. All amounts are in TT currency. Revoco Limited will notify Client with an estimate for the data recovery. Upon signed approval or response to email of the cost estimate, Revoco Limited will proceed with the recovery. Revoco Limited will NOT retain any CLIENT data (images and or logical data) after delivery of the completed project. The CLIENT is responsible for providing suitable storage device/s or request of Revoco Limited to acquire such device/s and agree to compensate for cost incurred.
INITIAL PAYMENT AND FINAL PAYMENT.
CLIENT agrees to pay Revoco Limited for all services provided to CLIENT as described above. Expedited and hybrid diagnostic fees are payable upon receipt of the media and will be applied to the initial review labor. The CLIENT’S final bill is due and payable upon receipt of an invoice from Revoco Limited. CLIENT agrees that the recovered data will be released only after the final invoice has been paid in full or otherwise specified in writing. Hours quoted (billable hours) include engineering, management and administrative support. Hours quoted are typical for a given failure mechanism. Complex, hybrid recoveries may be quoted as a flat job cost. CLIENT agrees that all charges are to be applied to the initial account unless otherwise instructed. If a different method of payment for the final invoice is required then prior arrangements must be made. Payment includes all applicable taxes, if applicable, including but not limited to, sales and use, rental, excise, storage, penalties, gross receipts and occupational or privilege taxes. Proof of your tax-exempt status must be presented up front.
CLIENT PROPERTIES.
CLIENT agrees that all submitted media and associated hardware may be destroyed by Revoco Limited if CLIENT does not respond within 21 days of Revoco Limited last email prompting CLIENT’S decision/permission to; proceed with the project, decline the project, ship back or destroy the properties. Revoco Limited assumes abandonment after this time frame. CLIENT agrees that the email account given to Revoco Limited at the initial submission of the properties and/or during the duration of the project, will be used for this correspondence. If an email account is not available, CLIENT agrees that
Revoco Limited holds no liability for destroyed properties if attempted contact by phone fails.
Any media and relating content will be destroyed without any follow up after this period.
COLLECTION.
Any delinquent account will bear interest from its due date until paid at the highest rate permitted by law. Additionally, CLIENT shall if final bill is placed with a collection agency pay the collection fee made necessary, which fee shall be 25% of the amount of the final bill and any interest that has accrued. If the final bill is placed in the hands of an attorney for collection or is collected by legal proceedings of any kind, CLIENT agrees to pay a reasonable attorney’s fee which shall not in any event be less than 10% of the amount of the final bill and interest from the invoice date at the highest rate permitted by law.
ABANDONED PROPERTY.
Unless you provide alternative instructions in writing, Revoco will ship your repaired or replacement product to the mailing address you furnished when you authorized service during sign up. If your product is returned to Revoco because delivery could not be completed at the address given, Revoco will attempt to contact you for an alternative mailing address. If you do not provide an address at which Revoco or its agent may deliver your product within thirty (30) days after the original delivery attempt, Revoco will notify you that it considers your product to be abandoned. Revoco will send notice to the e-mail address you furnished when you authorized service. In the event that your product is abandoned, Revoco may dispose or recycle the property in its sole discretion in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. Revoco reserves its statutory and any other lawful liens for unpaid charges.
CONFIDENTIALITY.
Revoco Limited acknowledges that the information contained on the media is confidential, and Revoco Limited shall not disclose any of such information to third parties except
- Pursuant to a final, non-appealable court order or
- As required by local law.
GENERAL NOTICE
Prices. Revoco endeavors to offer you competitive prices on current Revoco products and services. Your total order price will include the price of the product or service on the day of order processing. Revoco reserves the right to change prices for products or services displayed at any time and particularly to correct pricing errors that appear.
Change Terms. Revoco reserves the right to change this Agreement at any time.
Cancellation. Upon acceptance of a service order, Revoco initiates service and consequently a service order may not be cancelled and you cannot withdraw from the contract.
Individual clients must respond with any issues within forty-eight hours after collecting their data. Business clients must respond with any issues within five (5) days after collecting their data.
Any issues reported outside of this timeframe will incur additional fees and must be treated as a new case.
All issues are to be reported by email to info@revocottt.com prior, stating in detail the problem.
A Request that does not explicitly indicate in the Online Submission Request that it is for a Business will be treated as an Individual client and will not benefit from the services applicable to a Business.
Confirmation. Revoco will send you a confirmation of your order via email shortly after receipt. You will receive a confirmation by email when Revoco accepts your order.
Refunds. Revoco does not provide refunds for donor parts and/or service orders, unless explicitly stated in writing.
Revoco will decline any offer to serve as an expert witness and provide legal assistance for/ on matters out of concern for the safety and privacy of its staff.
Our focus is to conduct out Data Recovery service using forensic procedures and to achieve a favourable and unbiased result.
Access online. Revoco reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to its online page/s, or to any portion of its online site, for any reason; (2) to modify or change its online pages, or any portion thereof, and any applicable policies or terms; and (3) to interrupt the operation of its online site, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
DEFINITION.
Data recovery is a process of salvaging (retrieving) inaccessible, lost, corrupted, damaged or formatted data from Electronic Storage, removable media or files, when the data stored in them cannot be accessed in a equipment manufacturer recommended or normal way. The data is most often salvaged from storage media such as internal or external hard disk drives (HDDs), solid-state drives (SSDs), USB flash drives, magnetic tapes, CDs, DVDs, RAID subsystems, and other electronic devices. Recovery may be required due to physical damage to the storage devices or logical damage to the file system that prevents it from being mounted by the host operating system (OS). There is no guarantee of the recovery of data.
ENTIRE AGREEMENT AND ENFORCEMENT.
This Agreement (including any Addenda) constitutes the entire agreement as to its subject matter and supersedes all prior and contemporaneous oral and written agreements. All changes to this Agreement must be made in writing and signed by both parties and, accordingly, any terms on your ordering documents shall be of no force or effect. In any action to enforce this Agreement, the prevailing party shall be entitled to recover its costs and expenses, including reasonable attorney’s fees. LAW: This agreement shall be construed under and in accordance with the laws of Trinidad and Tobago, and all obligations of the Parties created in this Agreement are performable in Trinidad and Tobago. I am a duly authorized agent/delegate of the company/person named above with authority to make final decisions regarding this data recovery project and agree to all terms and conditions of this contract.